What Is the Destwin® Fuel Dealer Solution™?

The Destwin® Fuel Dealer Solution™ (FDS) is a secure, cloud-based customer web portal designed specifically for energy marketers. It provides customers with convenient 24/7 self-service access while giving your team the administrative, customer service, and marketing tools needed to manage and enhance the online customer experience.

Built with flexibility, scalability, and security in mind, FDS integrates with your backend system data to bring customer account information and online services together in one centralized solution.

A Complete Digital Customer Experience

FDS is designed to make it easier for customers to do business with you online. Through a branded, customer-facing web portal, customers can access account information and complete common tasks without having to contact your office.

Depending on your configuration and backend system capabilities, customers can:

• Register for and securely access their online account
• View delivery and transaction history
• Access statements, invoices, contracts, and delivery tickets electronically
• View tank information and fuel levels through supported tank-monitor integrations
• Request or order fuel online
• Make credit/debit card and e-check (ACH) payments
• Save payment methods for future use
• Enroll in paperless billing
• Apply to become a new customer
• Request enrollment in service plans
• Calculate and request enrollment in budget plans
• Redeem promotional coupon codes

FDS can be configured to support both full-service and will-call customers, allowing the online experience to better reflect the way your business operates.

Real-Time Backend System Integration

A key component of FDS is its integration with your existing backend system. Where supported, real-time API integration allows Destwin to securely exchange account and transaction information with your backend system.

This integration helps provide customers with current information while reducing the need for duplicate data entry and disconnected online processes.

The specific functionality and availability of real-time features may vary based on the capabilities of your backend system.

Fuel Ordering and Online Payments

FDS provides flexible tools for accepting fuel orders and delivery requests online. Forms can be adapted for self-service delivery requests, while will-call customers can be provided with an ecommerce-inspired fuel purchasing experience.

Customers can also make secure online payments using supported credit/debit cards and e-checks (ACH). Additional capabilities include saved payment methods, scheduled recurring payments, and paperless billing enrollment.

Customer Enrollment and Self-Service

Beyond basic account access, FDS includes features and optional modules that can move traditionally manual customer processes online.

New Customer Onboarding (NCO) is designed to streamline customer onboarding by converting paper-based processes into online forms. Applicant information can be collected and applications processed from one centralized location, with support for integrated credit checks, electronic signatures, and, where supported by the backend system, automatic account creation and setup.

Additional capabilities include price protection contracting, loyalty points, service plan enrollment, budget calculations, and customer self-service appointment scheduling.

Administrative, Customer Service, and Marketing Tools

FDS isn't limited to the customer-facing portal. An administrative portal gives your team extensive control over the customer experience and provides tools for customer service, reporting, configuration, and marketing.

The CSR Dashboard provides front-line customer service representatives with an intuitive account lookup interface and tools for assisting customers.

Analytics and Reporting helps your team measure customer engagement through graphs and exportable reports.

The Marketing Console provides several tools for communicating with specific groups of customers, including:

• Smart Customer Groups – Organize customers using configurable criteria based on backend system data.
• Automated Intelligent Messages (AIM) – Display targeted messages within the portal based on customer groups and message priority.
• Automated Contact Email (ACE) – Send HTML emails to targeted customer groups.*
• Campaign Management – Combine AIM messages and ACE emails into organized customer initiatives.

Additional administrative capabilities include custom forms, electronic signatures, text message notifications, Margin Matrix pricing tools, and Advanced Risk Management.

*Automated Contact Email (ACE) is not intended for outbound marketing purposes.

Extend FDS with Additional Modules

Every standard FDS installation includes a core collection of customer-facing and administrative features. Additional modules can be added to expand functionality as your business needs evolve.

Available add-on modules currently include Two-Factor Authentication (2FA), Destwin® Connect™ Mobile Application, Advanced Electronic Documents, New Customer Onboarding, Electronic Signature, Price Protection Contracting, Advanced Budget Calculator, Service Scheduler, Loyalty Points, Advanced Risk Management, Scheduled Payments, and Text Message Notifications.

Destwin® Connect™ Mobile Application

For energy marketers looking to extend their digital experience beyond the web portal, the Destwin® Connect™ Mobile Application provides a dedicated mobile app for customers that is fully integrated with the existing Destwin FDS web portal.

Built with Security and Compliance in Mind

Protecting customer and business data is a priority throughout the Destwin platform. Destwin is SOC 2 Type II compliant and a PCI DSS Level 1 Service Provider, helping energy marketers provide digital customer services through a platform built around strong security and compliance standards.

A Platform That Evolves with Your Business

Destwin continues to expand and enhance FDS as technology advances and the energy industry evolves. Its modular structure and extensive third-party integrations allow energy marketers to build an online customer experience around their particular business requirements rather than relying on a one-size-fits-all portal.

Learn More About Destwin FDS

The Destwin Fuel Dealer Solution brings customer self-service, account management, fuel ordering, payments, customer enrollment, administrative tools, and targeted communications together in one integrated platform.

To learn more about FDS, available modules, integrations, or how Destwin can work with your existing backend system, visit Destwin Fuel Dealer Solution or contact the Destwin sales team at 877-DESTWIN or sales@destwin.com.