Reporting a Bug

Destwin thoroughly tests software updates and functionality to provide a reliable experience. However, unexpected behavior or software issues may occasionally occur. If you believe you have found a bug, please report it to Destwin Support so our team can investigate.

How to Report a Bug

Please submit a support ticket or email support@destwin.com.

When reporting a potential bug, provide as much information as possible to help our team understand, reproduce, and investigate the issue.

Whenever possible, include:

• Description of the issue – Explain what happened and what you expected to happen instead.
• Steps to reproduce – Provide the steps you took before encountering the issue.
• Screenshots or screen recordings – Include visuals that clearly show the issue or any error messages.
• Affected user or account – Identify the affected customer account, user, or area of the software, when applicable.
• Date and time – Provide approximately when the issue occurred.
• Browser or device – Let us know which browser, device, or Destwin application you were using.
• Frequency – Indicate whether the issue occurs consistently or happened only once.

Important: Please do not include passwords, full payment card information, or other sensitive authentication information in your support request or screenshots.

What Happens After You Report a Bug?

Destwin Support will review the information provided and work to reproduce and evaluate the reported behavior. If the issue is confirmed to be a software defect, it will be documented and escalated to the appropriate Destwin team for resolution.

Depending on the nature of the issue, our Support Team may contact you for additional information, troubleshooting, or testing.

Providing detailed information when initially reporting the issue can help us investigate more efficiently and determine the appropriate next steps.

Need Assistance?

If you are unsure whether the behavior you are experiencing is a software bug, please contact Destwin Support. Our team can help troubleshoot the issue and determine whether additional investigation is necessary.

Destwin Support
Email: support@destwin.com
Phone: 877-337-8946